Shipping Policy

Order Processing

• Orders are processed within 2–5 business days of order confirmation and payment realization.
• Orders placed on Sundays or public holidays will begin processing the next working day.
• You will receive an order confirmation and, once shipped, a tracking link/number via email, SMS, or WhatsApp.

Shipping Coverage

• We currently ship across India and also accept international orders (Direct-to-Consumer).
• For international orders, customers are responsible for any customs duties, import taxes, or levies charged by the destination country. These are not included in our product or shipping price and are payable by the customer upon or before delivery, as per local customs regulations.
• Serviceability for a specific address/pin code/country depends on our courier partners' coverage at the time of order.

Shipping Charges

• Free standard shipping is available on eligible domestic orders above ₹999.
• Orders below the free-shipping threshold may attract a standard shipping charge, as shown at checkout.
• Express Delivery is available for an additional ₹149, where serviceable (domestic orders only).
• International shipping charges are calculated and displayed at checkout based on destination and order weight.

Delivery Timelines

• Delivery timelines shown at checkout or via tracking updates are estimates and may vary due to courier delays, customs clearance (for international orders), weather, regional restrictions, or other circumstances beyond our control.
• We are not liable for delays caused by third-party courier/logistics providers, once the shipment has left our facility.

Order Tracking

• Track your order anytime via the Track Order page.
• For any delay or tracking issue, contact us at Info@theshivara.com or WhatsApp +91-9828385808.

Cash on Delivery (COD)

• COD is available on eligible domestic orders and pin codes. International orders must be prepaid.
• A confirmation call/message may be required before dispatch for high-value COD orders.

Undelivered / Refused Shipments

If a shipment is returned to us due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Force Majeure

Shivara Wellness is not liable for shipping delays caused by natural calamities, courier strikes, customs holds, government restrictions, or other events beyond our reasonable control.